Free returns within 30 days of delivery. Email support@theworksny.com with your order number and we'll send a prepaid label and instructions.

Don't ship anything back before you hear from us. Unannounced returns are hard to match to an order and may not be accepted.

What we can take back

• Unworn and unused
• In original condition
• With original packaging and tags

We may ask for a photo to approve the return faster.

If something comes back worn, stained, altered, or missing its packaging, we'll refuse the return and can ship it back to you at your cost. This isn't us being difficult. We're a small operation and we can't resell a hat someone has already worn.

Defects and wrong items

Inspect your order when it arrives. If it's defective, damaged in transit, or simply not what you ordered, email us and we'll replace it or refund it. No 30-day clock on our mistakes.

Exchanges

Return the original and place a new order. It's faster than waiting on an exchange to process, and it holds your size before it sells out.

Refunds

Once your return arrives and we've looked it over, we'll email you either way. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few days beyond that to post it.

Not returnable

Gift cards.